Resume

First Security Islami Bank PLC

Worked as a reliable Office Assistant at First Security Islami Bank PLC for 1.5 years, providing essential support to daily office operations.

OTOBI Furniture Ltd

As the VAT/TAX Manager at OTOBI Furniture Ltd, I successfully managed the full spectrum of tax-related functions, ensuring strict compliance with all VAT and tax regulations. I oversaw timely and accurate preparation and submission of VAT returns, corporate tax filings, and related documentation.

Leopard Calling Service

Worked as a Customer Care Agent at Leopard Calling Service, providing outstanding customer support and ensuring client satisfaction over a period of more than two years. Skilled in managing high volumes of inbound and outbound calls, addressing customer queries, troubleshooting issues, and delivering prompt, effective solutions. Maintained accurate records of customer interactions and feedback to help improve service quality

CLUSTER DEV (REMOTELY)

As a Desh Bangla Keyboard Support Agent at ClusterDev (Located in Kochi, Kerala, India), my primary responsibility is to communicate directly with users. I listen to their issues, understand their problems related to the Desh Bangla Keyboard, and report them to the relevant team for further action. This role has helped me develop strong communication skills, patience, and a better understanding of user needs and feedback handling.

TNT Boys High Shool,Banani

Bangladesh Open University

Bongo Academy